Why businesses in Eastern Massachusetts, Rhode Island and the Charlotte, NC area choose Fairoaks IT
Why business owners choose Fairoaks IT, and why they stay
Independently audited. Award winning. Owner-led since 1991. Our average time to start on a support issue is under 12 minutes, and the people who own the company answer for the work. Here’s the proof, and a quick way to see how your current IT company compares.
Prefer the phone? Call 774-222-5500.
- Soteria Award winner: Most Trusted MSP in North America
- Microsoft Partner
- Certified Trust Level 2 IT provider
The short version
Fairoaks IT is an independent, owner-led managed IT and cybersecurity company serving small and midsize businesses across Eastern Massachusetts, Rhode Island and the Charlotte, NC area from offices in Franklin, MA and Belmont, NC. Tom Crossley founded the company in 1991, and he and his son, Adam Crossley, own and run it today. Fairoaks IT maintains independent certification for security and service, won the Soteria Award for Most Trusted MSP in North America, and is a Microsoft Partner. Our technicians have at least 5 to 10 years of experience, usually many more. Our average time to start on a support issue is under 12 minutes, average network uptime for fully managed clients is 99.98%, and end-user satisfaction is 98%.
Sound familiar?
The reasons business owners give us for leaving their last IT company.
They were always chasing their IT company.
Paying for support and still following up, escalating and checking whether anything got done.
The same problems kept coming back.
Symptoms got fixed. Causes never did.
Every technician was a stranger.
Nobody knew their setup, so every call started from scratch.
Nobody could prove the backups worked.
“They run every night” isn’t the same as a tested restore.
They only heard from IT when something broke.
Or when the invoice showed up. No planning, no reviews, no recommendations.
Nobody would give a straight answer.
Jargon, vague quotes and surprise invoices.
We built Fairoaks IT around fixing exactly these things, and we measure ourselves on it.
Reasons you can depend on Fairoaks IT
Quick response
A real person starts on your issue in under 12 minutes on average. Call during business hours, email or use our portal, and most issues are fixed remotely right away.
Reputable
Independent and owner-led since 1991. Our proudest accomplishment is the number of long-term clients who keep trusting us year after year.
Experienced
Seasoned technicians with at least 5 to 10 years of experience, usually many more, and ongoing training to stay current. We won’t train on your dime.
Business savvy
We recommend technology based on what it does for your business, with the costs and benefits explained in plain terms.
One point of contact
Hardware, software, internet, phones, printers and the vendors behind them. You have one number to call.
Proactive
Monitoring around the clock catches problems early, so we fix them before they become emergencies, not after.
Project management
Firm written quotes, a clear scope, every vendor coordinated and regular updates, so you never have to chase us.
No geek speak
You deserve answers in plain English. Our technicians explain what’s happening so you understand it.
Accountable at the top
Fairoaks IT is owned and run by Tom and Adam Crossley. If something isn’t right, the owners answer for it.
Have your own IT person? We work alongside in-house teams too. How co-managed IT works
Proof, not promises
Independently audited
Fairoaks IT maintains independent certification for security and service. Your IT provider needs to be secure, and this is how we prove it. Click either badge to verify it yourself.
Award winning
Fairoaks IT won the Soteria Award for Most Trusted MSP in North America. Read about the award.
How does your current IT company stack up?
Tap every statement that’s true of your IT company today. If they can’t earn a check on every one, you could be paying for support you aren’t getting.
Credentials and recognition
The short list.
In our clients’ own words
“We’ve been a client of Fairoaks IT for more than 20 years… Not needing to worry about the security of our network and customer data is a huge benefit. Knowing that Fairoaks IT is keeping us secure allows us to focus on our business. Also, Fairoaks IT’s response rate to any issue, whether it’s someone having a problem accessing a database or setting up a new printer, has always been fantastic.”
Mark TravisPresident, Mass Installation“If you’re on the fence about switching IT companies, this isn’t a hard decision, just do it, you don’t know what you’re missing.”
Steven GreenwaldAttorney, Greenwald & Greenwald“Fairoaks IT has delivered EVERY TIME and I have never received anything less than stellar feedback from our associates when Fairoaks IT has provided support.”
Chris KnocheVice President, IT and Cybersecurity Operations, Sontiq“It’s also great knowing that I can pick up the phone or email with the owners of the business if I have an issue. Fairoaks IT is the real deal.”
Ross TretheweyOwner, TE2 EngineeringHow working with us starts
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Discovery call
A straightforward conversation about your business and what isn’t working. No pitch and no pressure. If we’re not the right fit, we’ll tell you.
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Assessment
Our proprietary 27-point assessment reviews your network, servers, computers, Microsoft 365, backups and security. You get a plain-English report. No scare tactics, just facts.
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Plan and proposal
A recommendation built around your business and budget, with monthly support and one-time projects clearly separated and every cost explained up front.
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Onboarding, then ownership
A named point of contact and weekly check-ins until onboarding is done, scheduled around your busy times. From there, we take responsibility.
What you can count on
Help in minutes, not hours
Our average time to start on a support issue is under 12 minutes, with live support during business hours and after-hours support available.
No surprises
Before you sign, you’ll know exactly what’s included, what isn’t and how every cost works. It’s all in writing, and we’ll walk you through every page.
Accountable at the top
Fairoaks IT is owned and run by Tom and Adam Crossley. If something isn’t right, the people who own the company are the people who answer for it.
Our Client Bill of Rights
Every client gets these ten rights in writing.
- Exemplary service.We pledge to deliver exemplary information technology and technical services.
- Answers in plain English.We pledge to recommend options for accomplishing your objectives and to answer your questions in terms you understand.
- Accountability and respect.We pledge personal accountability and professional commitment, and to treat you with courtesy, responsiveness, integrity and respect.
- The best technology and talent.We pledge to keep improving our services and to provide strong technology and the technical talent to manage it.
- Individual attention.We pledge prompt, courteous and efficient service: acknowledging your request within an hour, keeping appointments and communicating clearly.
- Clear policies and procedures.We pledge to make it easy to reach us by website, email or phone, and to explain how and why any decision, recommendation or resolution plan is reached.
- Real value, no hidden fees.We pledge to explain all costs up front, so there are no hidden fees or unexpected costs later.
- Attention to detail.We pledge to attend to the details of every issue, question and request, and to get the job done right the first time.
- Status, any time.We pledge secure access to updates and status reports through our client portal, 24 hours a day, seven days a week.
- A single point of contact.We pledge to help with any technology issue in your business, including your other vendors, phone systems, security and anything connected to your network.
Questions about choosing Fairoaks IT
Straight answers to the 12 questions business owners comparing IT companies ask us most.
What makes Fairoaks IT different
What makes Fairoaks IT different from other IT companies?
Three things you can verify. We’re independently audited for security and service, we won the Soteria Award for Most Trusted MSP in North America, and we’re owner-led: Tom and Adam Crossley own the company and answer for the work. Day to day, it shows up as help that starts in under 12 minutes on average, technicians who know your business, plain-English answers and costs explained up front.
What does “independently audited” mean?
It means an outside organization reviews our own security and service practices, rather than us grading ourselves. Fairoaks IT maintains independent certification for security and service, and you can verify it yourself by clicking the badges on this page. Ask any IT company you’re considering who audits them, and when they last were.
What is the Soteria Award?
Fairoaks IT won the Soteria Award for Most Trusted MSP in North America. MSP stands for managed service provider, a company that runs IT for other businesses. Trust is the right thing to be recognized for, since we’re given the keys to our clients’ systems and data.
Who owns Fairoaks IT?
Fairoaks IT is independently owned by Tom Crossley, who founded the company in 1991, and his son, Adam Crossley, who is CEO. Both are published authors on technology and cybersecurity. Because they own and run the company, the people who answer for your service are the people at the top.
How we work
How fast does Fairoaks IT respond?
Our average time to start on a support issue is under 12 minutes. Live support runs 8 a.m. to 5 p.m. Eastern, Monday through Friday, with after-hours support available for emergencies, and our Client Bill of Rights commits us to acknowledging every request within an hour. Most issues are fixed remotely while you’re on the phone.
Who will actually work on our systems?
Our own technicians, not an outsourced call center. We hire seasoned technicians with at least 5 to 10 years of experience, usually many more, and they keep their skills current with ongoing training. Your setup and history are documented, and you’ll have a named point of contact who knows your business.
What is the Client Bill of Rights?
It’s our written commitment to every client: ten rights covering plain-English answers, accountability, a request acknowledged within an hour, costs explained up front with no hidden fees, status updates through our portal any time, and one point of contact for every technology issue, including your other vendors. Every client gets it in writing.
How do you handle projects?
With a firm written quote, a clear scope and a plan. We coordinate every vendor involved, schedule work around your business and send regular status updates, so you never have to chase us. Monthly support and one-time projects are always quoted separately, so you know exactly what you’re paying for.
Comparing IT companies
How do we compare IT companies fairly?
Compare what’s included and how they perform, not just the monthly price. Ask for response numbers, references, what’s excluded from the fee, who audits their security and how they’d onboard you. Use the stack-up checklist on this page on your current provider first. Our IT Buyer’s Guide covers the pricing models, contract terms and 21 questions to ask.
What if our current IT company fails the checklist?
Have a direct conversation with them first; some gaps can be fixed. If the same problems keep coming back, it’s time to look elsewhere. Our assessment can be done remotely, with or without your current IT company knowing, and gives you a plain-English picture of where you stand either way.
How long are managed IT contracts, and what if it isn’t working?
Many managed IT agreements run for multiple years, which locks in your rate and gives your provider reason to invest in your environment. What matters is what happens if things aren’t working, so ask every provider two questions: what happens if you don’t deliver, and how are price increases handled? Get both answers in writing. At Fairoaks IT, ours are spelled out in our agreement, and we’ll walk you through every page before you sign.
How do we get started with Fairoaks IT?
With a short discovery call: a straightforward conversation about your business and what isn’t working. No pitch and no pressure. If it makes sense for both of us, we’ll plan an assessment and then a written recommendation with every cost explained up front. If we’re not the right fit, we’ll tell you.
Meet the owners
Fairoaks IT is independently owned by Tom Crossley and his son, Adam. The people who own the company are the people responsible for your IT.
Tom Crossley
Tom founded Fairoaks IT in 1991. Before IT, he worked for GE as a consultant and manager throughout the US, the Caribbean and Asia, then co-founded a property management company in Massachusetts. He’s the author of YOU Are The #1 Target, The Business Owner’s Essential Guide To I.T. And All Things Digital and If You’re Not Flying, You’re Falling, one of which made Amazon’s Best Seller List.
Adam Crossley
Adam is CEO of Fairoaks IT. Before IT, he worked at Sikorsky on the Navy Seahawk program and as an internal consultant and manager for United Technologies throughout the US, Europe and Asia. Adam’s books include The Compliance Formula: Successful Strategies of CMMC Compliant Companies, Cyberattack: How to Defend Your Business and Protect Your Bottom Line, and Cybersecurity: The Silent Battlefield, and he has been featured in MSP Success Magazine.
Local IT support from two offices
Eastern Massachusetts and Rhode Island
Served from our office at 1000 Franklin Village Dr, Suite 303, Franklin, MA 02038. Businesses across Greater Boston, MetroWest, Worcester County, the South Shore and Rhode Island.
Charlotte, NC metro
Served from our office at 32 North Main Street, Suite 206, Belmont, NC 28012. Businesses across Charlotte, Gastonia, Concord, Huntersville, Monroe, Rock Hill and Fort Mill.
Contact us today to schedule your discovery call
What happens next:
- We’ll reach out to set up a time that works around your schedule.
- A short conversation about your business and what isn’t working.
- If it makes sense for both of us, we’ll plan an assessment.
Prefer the phone? Call 774-222-5500.
Schedule your discovery call
Book a time at fairoaksit.com/discoverycall or call 774-222-5500.
