Great Employees

Our people define our organization – that's why they're specifically cross-trained in the various technologies we offer clients: computers, networking, telecommunications. With a commitment to having a knowledgeable employee base, Fairoaks IT provides the resources and training needed to ensure staff members are qualified to provide you with the highest quality solutions. The result of this commitment is meaningful relationships established with our Clients – a long-term partnership for your success. Expect greatness with Fairoaks IT.


Tom Crossley

Tom Crossley

President & CEO

Tom is founder and president of Fairoaks IT. Since 1991, Fairoaks IT has been bringing world-class, enterprise-level IT support to small and medium-sized businesses.

As an Information Technology support expert who is passionate about delivering technology that “just plain works the way it’s supposed to”, Tom understands that technology advances at a dizzying speed. And while technology helps small to midsized companies, it also frightens them as they can’t afford the infrastructure to actively adopt the newest and best, nor to defend themselves from the constant threat of being invaded or outdated. For a fraction of the cost, the small to medium size company can have all the benefits of a large company’s in-house IT power from Fairoaks IT. Their motto, "You Manage Your Business. We’ll Manage The Technology Behind It.” sums it all up.

Tom prides himself in providing personal service. Distinguishing themselves from a large IT chain’s off-the-shelf service, Fairoaks IT staff knows their client’s business, their names and their unique situations. They enlarge and empower small companies. Tom’s ethical stand is “I treat my client’s money as if it was my own”. There is no one size fits all service. All his clients’ IT needs are crafted to align with their business and their budget. “I have to be creative to give them state of the art, essential and affordable service and I’m proud of it” says Tom. Many business owners are proud to add Fairoaks to their ‘My doctor, My financial advisor and My IT guy’ list.

Tom brings his dedication and focus to his personal interests. Away from the office, Tom is an avid, instrument-rated private pilot. He also likes to spend time with his family, getting away to the mountains for some hiking or snowmobiling.

Degrees & Certificates:

Microsoft Cloud Partner
Dell Preferred Partner
Microsoft Sales Specialist
General Electric Management Training (2 year)
BS in Operations Research from the University of Massachusetts
BS in Industrial Engineering with a minor in Industrial Psychology from the University of Massachusetts


Jennifer Brown

Jennifer Brown

Chief Operations Officer – COO

Jennifer brings over 25 years of customer focused and technical experience, ranging from Managing Director to Vice President of Operations in both the IT Managed Service industry as well as Human Services. This background allows Fairoaks IT to understand all of a companies’ needs from the end user through the C level staff, be it a two-person company or an enterprise organization. She is experienced in coordinating compliance needed for future growth through an IPO or helping provide guidance for an acquisition. (Acquisitions/Mergers are a specialty). Jennifer is always focused on being proactive on the needs of our clients and our staff.

Jennifer’s focus, always in addition to work, are her children, husband and extended family. Her favorite quote is “every day is mothers’ day”. Cooking and walking for her personal cause, the National Breast Cancer Foundation, are near and dear to her heart. Jennifer is a licensed realtor, a mentor for FTC Robotics, a high school rec basketball coach and is studying for the PMP.

Favorite Movie: anything that makes me laugh!
Favorite Color: Hydrangia Blue
Favorite TV Show:The Kitchen
Favorite Band/Singer:Anything by my children.. …or disco or country!


Jen Butler

Jen Butler

IT Project Manager

A team member since 2013. When Jen isn’t helping our clients, she can be found doing anything outdoors. She enjoys hiking, kayaking, walking her dog Maisie, and spending quality time with family.

Favorite Movie: : Lord of the Rings Trilogy / Harry Potter
Favorite Color: Red
Favorite TV Show: Game of Thrones
Favorite Band/Singer: Cage the Elephant

Degree & Certificates:

Bachelor of Science in Information Technology (BSIT)
Certified SonicWALL Security Administrator
Star2Star Certified VoIP Installer


Adam Crossley

Adam Crossley

Adam joined the Fairoaks IT team in 2018 after various roles in management, process improvement, and customer service in the aerospace, defense, and commercial manufacturing industries. When he isn’t thinking about our clients, Adam enjoys flying, hiking, biking, and spending as much time as possible with his son, Theodore. Adam graduated from the University of Massachusetts Dartmouth in 2011 with a Bachelors in Operations Management, from the University of Massachusetts Amherst with a Masters in Business Administration in 2013, and from Indiana University with a Masters in Global Supply Chain Management in 2017.

Favorite Movie: Castaway
Favorite Color: Red
Favorite TV Show: Home Improvement
Favorite Band/Singer: Goo Goo Dolls

Degrees & Certificates:

CompTIA A+
Bachelor of Science in Operations Management
Master of Business Administration (MBA)
Master of Science in Global Supply Chain Management
United Technologies Operations Leadership Program Graduate


John Wallask

John Wallask

Senior Network Administrator

John became a member of the Fairoaks IT team in 2018. He has 15 years experience post MCSE certification successfully providing comprehensive, cost effective technology solutions in finance, legal, medical, nonprofit and manufacturing industries. He brings expertise in overall design, direction and support of highly scalable IT solutions to the team.


Alan Shapiro

Alan Shapiro

Senior Network Engineer

Alan joined Fairoaks IT in August 2019. His years of experience enable him to quickly diagnose and analyze any issue and provide customers with outstanding assistance. He is proficient at troubleshooting and problem resolution. Alan has certificates from Microsoft, Symantec, Sonicwall VMware and Tenable. His goal is to assure all clients’ requests are completed in a timely and efficient manner. When Alan is not working, he enjoys spending family time with his twin girls, Emily and Rachel.

Favorite Movie: Once Upon a Time in America
Favorite Color: Blue
Favorite TV Show: Super Natural
Favorite Band/Singer: Grateful Dead


Mario Farw

Mario Farw

Technical Support Specialist

Mario joined the Fairoaks IT team in January 2019. He has worked in the Technical Support field since 2006 in various industries. He is well versed in Microsoft Office and Network Administration and Security providing our support team with valuable knowledge and troubleshooting skills. Mario enjoys time with his family in his free time.

Favorite Movie: The Godfather
Favorite Color: Grey
Favorite TV Show: Dragon Ball z\ Sopranos
Favorite Band/Singer: Nas


Steve DaSilva

Steve DaSilva

Technical Support Specialist

Steve joined the Fairoaks IT Team in March 2019. He holds B.S. in Information Technology. Steve has worked as a Systems Engineer, Tier 2/3 Support, Project Manager, and Help Desk Manager. He has experience monitoring systems for performance and availability, responding to alerts, and resolving system error messages.


Joel Collazo

Joel Collazo

Technical Support Specialist

Joel became a member of the Fairoaks IT Team in May 2019. He brings over 15 years of IT experience holding positions from help desk associate to Director of IT. He’s spent most of the last 10 years as a hands-on consultant wearing every hat from PC support to full network design and solution.

Favorite Movie: The Princess Bride
Favorite Color: Green
Favorite TV Show: SportsCenter
Favorite Band/Singer: MercyMe


Andrea Yakes

Andrea Yakes

Technical Support Specialist

Andrea joined the Fairoaks IT Team in September 2019. She began her IT career in the security field as a hands-on antivirus technician and has since transitioned to an IT Support role. She holds both a CompTia A+ (hardware) and Network+ (Networking and Internet) certificate. Andrea is always excited about acquiring new technical knowledge and often engages in online technical learning activities. When Andrea is not working, she enjoys taking online tech classes, spending time with her husband & children, and baking.

Favorite Movie: Shawshank Redemption
Favorite Color: Green and Purple
Favorite TV Show: anything within the Arrowverse!!
Favorite Band/Singer: Panic! at the Disco


Eoghan Bishop

Eoghan Bishop

Project Coordinator

Eoghan joined the Fairoaks IT team in Dec. 2019 and brings with him 20 years of Healthcare IT and Project Management experience. He has recently served as CIO for Nizhoni Health systems and prior to that held the roles of IT Director, PMO Director and Support Center Manager for various healthcare organizations, Dell | EMC and Perot Systems. Eoghan prides himself on achieving customer satisfaction, managing complex projects and contributing to the success and professional development of IT project teams. When he is not working Eoghan enjoys time with his three children, playing guitar and completing wood working projects.

Degrees & Certifications:
BA is Psychology – University of Connecticut
Dell & Perot Project Management Certifications

Favorite Movie: Cars
Favorite Color: Green
Favorite TV Show: This Old House
Favorite Band/Singer: Beatles


Lynn Kleimola

Lynn Kleimola

Office Manager

Lynn joined the Fairoaks IT team in 2017 as our Office Manager. She previously worked in a variety of office, marketing, and management positions in industries including Human Services, Automotive, Website, and Data Management. In her free time, she can be found painting, walking and spending time with family & friends. She loves yoga, qi gong, Cape Cod, sunshine, and being outside in the fresh air.

Favorite Movie: My Cousin Vinny
Favorite Color: The Rainbow
Favorite TV Show: The Voice
Favorite Band/Singer: George Harrison


Michelle LaGrandeur

Michelle LaGrandeur

Office/Marketing Assistant

Michelle joined the Fairoaks IT team in October 2019. She has extensive office experience working in the fast-paced Restoration industry and other various Customer Service industries. She recently moved back to RI and loves living closer to family. She will never miss out on an opportunity to dance (nor should anyone!). She loves cooking and entertaining. Michelle is known for trying new things, taking the backroads and exploring new areas.

Favorite Movie: When Harry Met Sally
Favorite Color: Blue
Favorite TV Show: Grace and Frankie
Favorite Band/Singer: All genres whatever promotes movement!