Great Employees

Our people define our organization – that's why they're specifically cross-trained in the various technologies we offer clients: computers, networking, telecommunications. With a commitment to having a knowledgeable employee base, Fairoaks IT provides the resources and training needed to ensure staff members are qualified to provide you with the highest quality solutions. The result of this commitment is meaningful relationships established with our Clients – a long-term partnership for your success. Expect greatness with Fairoaks IT.


Tom Crossley

Tom Crossley

President

Tom is founder and president of Fairoaks IT. Since 1991, Fairoaks IT has been bringing world-class, enterprise-level IT support to small and medium-sized businesses.

As an Information Technology support expert who is passionate about delivering technology that “just plain works the way it’s supposed to”, Tom understands that technology advances at a dizzying speed. And while technology helps small to midsized companies, it also frightens them as they can’t afford the infrastructure to actively adopt the newest and best, nor to defend themselves from the constant threat of being invaded or outdated. For a fraction of the cost, the small to medium size company can have all the benefits of a large company’s in-house IT power from Fairoaks IT. Their motto, "You Manage Your Business. We’ll Manage The Technology Behind It.” sums it all up.

Tom prides himself in providing personal service. Distinguishing themselves from a large IT chain’s off-the-shelf service, Fairoaks IT staff knows their client’s business, their names and their unique situations. They enlarge and empower small companies. Tom’s ethical stand is “I treat my client’s money as if it was my own”. There is no one size fits all service. All his clients’ IT needs are crafted to align with their business and their budget. “I have to be creative to give them state of the art, essential and affordable service and I’m proud of it” says Tom. Many business owners are proud to add Fairoaks to their ‘My doctor, My financial advisor and My IT guy’ list.

Tom brings his dedication and focus to his personal interests. Away from the office, Tom is an avid, instrument-rated private pilot. He also likes to spend time with his family, getting away to the mountains for some hiking or snowmobiling.

Degrees & Certificates:

Microsoft Cloud Partner
Dell Preferred Partner
Microsoft Sales Specialist
General Electric Management Training (2 year)
BS in Operations Research from the University of Massachusetts
BS in Industrial Engineering with a minor in Industrial Psychology from the University of Massachusetts


Jen Butler

Jen Butler

Internal Systems Administrator

A team member since 2013. When Jen isn’t helping our clients, she can be found doing anything outdoors. She enjoys hiking, kayaking, walking her dog Maisie, and spending quality time with family.

Favorite Movie: : Lord of the Rings Trilogy / Harry Potter
Favorite Color: Red
Favorite TV Show: Game of Thrones
Favorite Band/Singer: Cage the Elephant

Degree & Certificates:

Bachelor of Science in Information Technology (BSIT)
Certified SonicWALL Security Administrator
Star2Star Certified VoIP Installer


Adam Crossley

Adam Crossley

CEO

Adam brings experience from various roles in management, process improvement, and customer service in the aerospace, defense, and commercial manufacturing industries to Fairoaks. When he isn’t thinking about our clients, Adam enjoys flying, hiking, biking, and spending as much time as possible with his sons, Theodore and Harrison. Adam graduated from the University of Massachusetts Dartmouth with a Bachelors in Operations Management, from the University of Massachusetts Amherst with a Masters in Business Administration, and from Indiana University with a Masters in Global Supply Chain Management.

Favorite Movie: Castaway
Favorite Color: Red
Favorite TV Show: Home Improvement
Favorite Band/Singer: Goo Goo Dolls

Degrees & Certificates:

CompTIA A+
Bachelor of Science in Operations Management
Master of Business Administration (MBA)
Master of Science in Global Supply Chain Management
United Technologies Operations Leadership Program Graduate


John Wallask

John Wallask

Director, Technology And Innovation

John became a member of the Fairoaks IT team in 2018. He has 15 years experience post MCSE certification successfully providing comprehensive, cost effective technology solutions in finance, legal, medical, nonprofit and manufacturing industries. He brings expertise in overall design, direction and support of highly scalable IT solutions to the team.


Alan Shapiro

Alan Shapiro

Manager, Managed Services

Alan joined Fairoaks IT in August 2019. His years of experience enable him to quickly diagnose and analyze any issue and provide customers with outstanding assistance. He is proficient at troubleshooting and problem resolution. Alan has certificates from Microsoft, Symantec, Sonicwall VMware and Tenable. His goal is to assure all clients’ requests are completed in a timely and efficient manner. When Alan is not working, he enjoys spending family time with his twin girls, Emily and Rachel.

Favorite Movie: Once Upon a Time in America
Favorite Color: Blue
Favorite TV Show: Super Natural
Favorite Band/Singer: Grateful Dead


Joel Collazo

Joel Collazo

Technical Support Engineer

Joel became a member of the Fairoaks IT Team in May 2019. He brings over 15 years of IT experience holding positions from help desk associate to Director of IT. He’s spent most of the last 10 years as a hands-on consultant wearing every hat from PC support to full network design and solution.

Favorite Movie: The Princess Bride
Favorite Color: Green
Favorite TV Show: SportsCenter
Favorite Band/Singer: MercyMe


Steve DaSilva

Steve DaSilva

Technical Support Engineer

Steve joined the Fairoaks IT Team in March 2019. He holds B.S. in Information Technology. Steve has worked as a Systems Engineer, Tier 2/3 Support, Project Manager, and Help Desk Manager. He has experience monitoring systems for performance and availability, responding to alerts, and resolving system error messages.


Ryan Olson

Ryan Olson

Technical Support Specialist

Ryan joined the Fairoaks IT team in June 2021 after interning for 2 summers with us. As a recent graduate of Syracuse University’s School of Information Studies, he brings a unique people-oriented approach to technology. Ryan brings 2 years of support experience in the live-streaming industry helping clients troubleshoot and resolve their technical issues while trying to watch their favorite college athletics programs online. In his free time, Ryan can be found watching any soccer game that he can find or listening to music.

Favorite Movie:  Good Will Hunting
Favorite Color:  Orange
Favorite TV Show: Breaking Bad
Favorite Band/Singer: Red Hot Chili Peppers


Edwin Sanchez

Edwin Sanchez

Technical Support Specialist

Edwin Sanchez has 6 years serving our country in the US Army. He has an Associates of Electronics Engineering Degree from ITT Tech as well as a Masters of Business Administration from the University of Phoenix. Edwin has over 15 years of experience working in IT. He has worked in IT Manufacturing, Customer Service Support as well as IT Customer Service Support as a Level 2 Technician. He has also worked as a Project Manager working with multiple vendors across the United States.

Favorite Movie: Step Brothers
Favorite Color: Blue
Favorite TV Show: Fringe
Favorite Band/Singer: Johnny Cash / George Ezra


Chad Henry

Chad Henry

Technical Support Specialist

Chad has over 6 years experience in the IT support and computer technology field. He has worked in various industries providing support to clients related to their hardware, software, cell phone and data backup. He has an Associate of Science Degree in Computer Engineering Technology.

Favorite Movie: Talladega Nights
Favorite Color: Orange
Favorite TV Show: Stranger Things
Favorite Band/Singer: House/EDM


Michael Audi

Michael Audi

Technical Support Coordinator

Michael joined Fairoaks IT in June of 2020. Before joining our team, he worked with a small private IT company developing his skills for our enterprise level client services. In his free time, you can find him outside tending to his garden or just enjoying the breeze.

Favorite Movie: All the Star Wars movies
Favorite Color: Red
Favorite TV Show: New Girl
Favorite Band/Singer: Grand Funk Railroad


Lynn Kleimola

Lynn Kleimola

Office Manager

Lynn joined the Fairoaks IT team in 2017 as our Office Manager. She previously worked in a variety of office, marketing, and management positions in industries including Human Services, Automotive, Website, and Data Management. In her free time, she can be found painting, walking and spending time with family & friends. She loves yoga, qi gong, Cape Cod, sunshine, and being outside in the fresh air.

Favorite Movie: My Cousin Vinny
Favorite Color: The Rainbow
Favorite TV Show: The Voice
Favorite Band/Singer: George Harrison


Michelle LaGrandeur

Michelle LaGrandeur

Purchasing And Marketing Specialist

Michelle joined the Fairoaks IT team in October 2019. She has extensive office experience working in the fast-paced Restoration industry and other various Customer Service industries. She recently moved back to RI and loves living closer to family. She will never miss out on an opportunity to dance (nor should anyone!). She loves cooking and entertaining. Michelle is known for trying new things, taking the backroads and exploring new areas.

Favorite Movie: When Harry Met Sally
Favorite Color: Blue
Favorite TV Show: Grace and Frankie
Favorite Band/Singer: All genres whatever promotes movement!


Colleen Carey

Colleen Carey

Office Assistant

Colleen became a member of the Fairoaks IT Team in December 2021. She brings over 15 years of business experience in the Facilities & Real Estate industries. In her free time, she enjoys camping, hiking, and kayaking the New England area. When at home she spends time playing games, listening to records, and doing archery.

Favorite Movie: Big Trouble in Little China
Favorite Color: Red
Favorite TV Show: Seinfeld
Favorite Band/Singer: Dio

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