Healthcare IT support in Massachusetts and Rhode Island

Fairoaks IT provides managed IT, cybersecurity and HIPAA compliance support for healthcare practices across Greater Boston, MetroWest, Worcester County, the South Shore and Rhode Island from our office in Franklin, MA. We’ve been independent and owner-led since 1991, we won the Soteria Award for Most Trusted MSP in North America, and we sign business associate agreements with our healthcare clients.

Healthcare IT support

Yes. Our Franklin office is close to the Rhode Island line, so practices in Providence, Pawtucket, Cranston, Warwick, Lincoln and Woonsocket are a short drive away. Most issues are solved remotely in minutes, and when something needs hands on it, we send a technician.

Schedule a discovery call

Yes. Multi-location practices get the same standards everywhere: the same network design, security tools, documentation and support team, with every location connected securely to your EHR. HIPAA applies the same way in both states, but each state has its own data security and breach rules, and we help you meet both.

State rules

Because a practice can’t wait days for someone to show up. A local, owner-led provider can get a technician into your office when remote support isn’t enough, and gives you the same team every time. Fairoaks IT’s average time to start on a support issue is under 12 minutes, with live support during business hours and after-hours support available.

How our support works

Our Massachusetts office is at 1000 Franklin Village Dr, Suite 303, Franklin, MA 02038, between Boston, Worcester and Providence. It serves healthcare practices across Eastern Massachusetts and Rhode Island. Give us a call or schedule a discovery call below.

Get directions

Usually, yes. 201 CMR 17.00 applies to any business that owns or licenses personal information about Massachusetts residents, like Social Security numbers, driver’s license numbers and bank or card numbers, which practices hold for patients and employees. It requires a written information security program and specific safeguards, including encryption on laptops and over public networks. Your attorney has the final word on how it applies to you.

Managed security services

Yes, if it’s built that way. Both call for a written program, someone responsible for it, a risk assessment, training, access controls, vendor oversight and encryption. We help practices build one program and one set of policies that cover HIPAA and 201 CMR 17.00 together, instead of maintaining two.

HIPAA, done right

HIPAA’s breach rules apply to patient information, with notice to patients within 60 days and reporting to HHS. Massachusetts law can add notice to affected residents, the Attorney General’s office and the Office of Consumer Affairs and Business Regulation for personal information it covers. Call your attorney and your IT provider the moment you suspect a breach, and follow a response plan written in advance.

Get the breach response checklist in our guide

Rhode Island’s Identity Theft Protection Act requires a risk-based information security program with reasonable security procedures, along with sensible retention and secure destruction of records. After a breach, affected residents must be notified within 45 calendar days of confirming it, and the Attorney General must be notified when more than 500 Rhode Islanders are affected. HIPAA’s rules apply alongside it. Your attorney can confirm what applies to you.

Managed security services

Plan before the storm. Put servers and network equipment on battery backup, keep a backup internet connection if your EHR is cloud-based, and make sure providers and staff can work securely from home for telehealth, charting and billing. Write down downtime procedures so the front desk knows what to do if systems go dark, and confirm backups restore before winter, not during it.

Uptime questions