Served from our Franklin, MA office
IT support for construction companies in Massachusetts and Rhode Island
Your office is in one town, your trailers are in five others, and some of them are across the state line. We support all of it from our Franklin office: new job sites connected within days, Procore, Sage and Bluebeam supported by people who already know them, and Massachusetts data security rules handled so you aren’t guessing.
Prefer the phone? Call 774-222-5500.
Franklin, MA 02038
- Soteria Award winner: Most Trusted MSP in North America
- Microsoft Partner
- Certified Trust Level 2 IT provider
The short version
Fairoaks IT provides managed IT and cybersecurity for construction companies across Eastern Massachusetts and Rhode Island from our office in Franklin, MA, between Boston, Worcester and Providence. We support general contractors, construction managers, specialty contractors and restoration firms at the office and on the job site: trailer connectivity, field devices, Procore, Sage and Bluebeam, cybersecurity, backup, and Massachusetts 201 CMR 17.00 data security requirements. Fairoaks IT has been independent and owner-led since 1991 and won the Soteria Award for Most Trusted MSP in North America. Founder and president Tom Crossley leads our construction work.
Where we work in Massachusetts and Rhode Island
Around Franklin
Franklin, Bellingham, Medway, Walpole, Foxborough, Mansfield and Norwood
Greater Boston
Boston, Cambridge, Quincy, Newton, Waltham and Dedham
MetroWest
Framingham, Natick, Marlborough, Hopkinton and Milford
Worcester County
Worcester, Shrewsbury, Westborough, Northborough and Grafton
South Shore and Southeastern Massachusetts
Braintree, Weymouth, Brockton, Taunton and Attleboro
Rhode Island
Providence, Warwick, Cranston, Pawtucket, East Providence and Woonsocket
Franklin, MA office
Fairoaks IT1000 Franklin Village Dr, Suite 303
Franklin, MA 02038
Call 774-222-5500
What we take responsibility for
The same construction IT support we provide everywhere, delivered from Franklin, MA.
- Job site trailersOnline within days with our proprietary trailer setup, backup internet and remote monitoring.Trailer questions
- Field devicesLaptops set up and secured, plus phone and tablet management as an add-on, so a lost device can be locked and wiped remotely.Field device questions
- Construction softwareProcore, Sage, Bluebeam, AutoCAD and more, with vendor issues handled for you.Software we support
- Security and complianceEndpoint protection, multi-factor authentication, staff training and 24/7 monitoring, plus the safeguards 201 CMR 17.00 expects.Massachusetts data rules
- Backup and recoveryServer, Microsoft 365 and closed-job records backed up somewhere ransomware can’t reach, and test-restored.Backup questions
- Planning and budgetingBusiness reviews, refresh plans and predictable monthly costs your CFO can plan around.Cost questions
Questions we hear from Massachusetts and Rhode Island contractors
11 straight answers about local support, state rules and job site conditions. For questions about cost, software and switching providers, see our main construction IT questions.
Local support for Massachusetts and Rhode Island contractors
Who provides IT support for construction companies near Boston?
Fairoaks IT provides managed IT and cybersecurity for construction companies across Greater Boston, MetroWest, Worcester County, the South Shore and Rhode Island from our office in Franklin, MA. We’ve been independent and owner-led since 1991, we won the Soteria Award for Most Trusted MSP in North America, and founder and president Tom Crossley leads our construction work. We support general contractors, construction managers, specialty contractors and restoration firms.
Do you provide onsite IT support for construction job sites in Rhode Island?
Yes. Our Franklin office sits close to the Rhode Island line, so job sites around Providence, Pawtucket, Cranston, Warwick and Woonsocket are a short drive. Most job site issues are solved remotely through our proprietary trailer setup and remote monitoring, and when something needs hands on it, we send a technician.
How fast can you get a new job site in Massachusetts or Rhode Island connected?
Within days. Our proprietary trailer setup arrives configured, secured and ready to plug in. The biggest variable is usually the internet carrier, so we start coordinating with providers like Verizon and Comcast as soon as a new site is on your schedule.
Can you support a contractor with offices in Massachusetts and job sites in Rhode Island?
Yes. Plenty of contractors work both sides of the state line, and the IT should work the same way everywhere. Every site gets the same trailer setup, the same security and the same support team. The one thing that changes is the data rules: Massachusetts and Rhode Island each have their own requirements for protecting employee and customer information, and we help you meet both.
Why choose a local IT company over a national one?
Because job sites need someone who can show up. A local, owner-led provider can send a technician to your office or trailer when remote support isn’t enough, already knows the carriers and conditions in your area, and gives you the same team every time. Fairoaks IT’s average time to start on a support issue is under 12 minutes, with live support during business hours and after-hours support available.
Where is Fairoaks IT’s Massachusetts office?
Our Massachusetts office is at 1000 Franklin Village Dr, Suite 303, Franklin, MA 02038, between Boston, Worcester and Providence. It serves construction companies across Eastern Massachusetts and Rhode Island. Give us a call or schedule a discovery call below.
Massachusetts and Rhode Island rules and job site conditions
Does Massachusetts 201 CMR 17.00 apply to construction companies?
Almost certainly. 201 CMR 17.00 applies to any business that owns or licenses personal information about Massachusetts residents, and every contractor with Massachusetts employees holds it: Social Security numbers, driver’s license numbers and bank account numbers for payroll. The regulation requires a written information security program, often called a WISP, and specific safeguards, including encrypting that information on laptops and when it’s sent over public networks or Wi-Fi. Your attorney has the final word on how it applies to you.
What should a Massachusetts construction company’s written information security program include?
201 CMR 17.00 lists the core pieces: a designated person responsible for the program, an assessment of risks to personal information, employee training, rules for storing and carrying records off-premises (which matters when paperwork and laptops travel to job sites), prompt removal of access when someone leaves, oversight of vendors that handle the data, and a review at least once a year. We help clients put the technical controls in place and keep the documentation current.
What happens if a Massachusetts construction company has a data breach?
Massachusetts law requires you to notify affected residents, the Attorney General’s office and the Office of Consumer Affairs and Business Regulation as soon as practicable and without unreasonable delay. That means you need to know quickly what was taken and whose information it was, which is far easier with good logging, backups and a response plan already in place. Call your attorney the moment you suspect a breach.
What does Rhode Island require if our company holds employee or customer data?
Rhode Island’s Identity Theft Protection Act requires any business that holds personal information about Rhode Island residents to maintain a risk-based information security program with reasonable security procedures, along with retention and secure destruction practices. After a breach, affected residents must be notified within 45 calendar days of confirming it, and the Attorney General must be notified if more than 500 Rhode Islanders are affected. Your attorney can confirm what applies to you.
How do we keep job site trailer equipment running through a New England winter?
Plan for cold, condensation and unreliable power. Keep network gear off the floor in a ventilated enclosure, put it on a battery backup so temporary power and generator swaps don’t knock the site offline, and keep spare batteries for tablets and phones, which drain fast in the cold. Remote monitoring matters most in winter: we see when a trailer drops offline and can often fix it before the crew arrives.
What our clients say
“I feel comfortable knowing that Fairoaks IT is helping us do everything we can to secure our tech infrastructure from outside predators… They did a complete survey of our IT needs and equipment. They changed and added the hardware and software that we needed to become more capable and secure. Their constant monitoring will keep us in good shape in the future.”
Kevin RicciardelliOwner, Excel Building Systems“Fairoaks IT’s response rate to any issue, whether it’s someone having a problem accessing a database or setting up a new printer, has always been fantastic. Fairoaks IT has always done everything they can to prevent us from any network downtime.”
Mark TravisPresident, Mass Installation“Fairoaks IT has the people that can solve our varied and multiple software issues quickly and efficiently.”
Andy LeonardOwner, WW Contracting CorpNo surprises, in writing. Help that starts in under 12 minutes on average, and an agreement that spells out exactly what’s included before you sign.
Founder and President
The person behind our construction work
Tom Crossley founded Fairoaks IT in 1991 and still leads it as president, and he leads our construction work across Massachusetts and Rhode Island today. Fairoaks IT is independently owned by Tom and his son, Adam Crossley, so the people who own the company are the people responsible for your IT.
Contact us today to schedule your discovery call
What happens next:
- We’ll reach out to set up a time that works for you.
- A short conversation about your company, your job sites and what isn’t working.
- If it makes sense for both of us, we’ll plan an assessment.
Prefer the phone? Call 774-222-5500.
