Served from our Belmont, NC office in Gaston County
IT support for construction companies in the Charlotte area
Charlotte keeps building, and your jobs don’t stay on one side of the state line. We support construction companies from Gastonia to Concord and Huntersville to Rock Hill: new job sites connected within days, Procore, Sage and Bluebeam supported by people who already know them, and a team that answers when your super calls.
Prefer the phone? Call 774-222-5500.
Belmont, NC 28012
- Soteria Award winner: Most Trusted MSP in North America
- Microsoft Partner
- Certified Trust Level 2 IT provider
The short version
Fairoaks IT provides managed IT and cybersecurity for construction companies across the Charlotte metro from our office in Belmont, NC, just west of Charlotte in Gaston County. We support general contractors, construction managers, specialty contractors and restoration firms at the office and on the job site in North Carolina and York County, South Carolina: trailer connectivity, field devices, Procore, Sage and Bluebeam, cybersecurity and backup. Fairoaks IT has been independent and owner-led since 1991 and won the Soteria Award for Most Trusted MSP in North America. Founder and president Tom Crossley leads our construction work.
Where we work in the Charlotte area
Charlotte and Mecklenburg County
Charlotte, Huntersville, Cornelius, Matthews and Mint Hill
Gaston County
Gastonia, Belmont, Mount Holly and Cramerton
Cabarrus County
Concord and Kannapolis
Union County
Monroe, Indian Trail and Waxhaw
York County, South Carolina
Rock Hill, Fort Mill and Tega Cay
Lake Norman and Lincoln County
Mooresville, Denver and Lincolnton
What we take responsibility for
The same construction IT support we provide everywhere, delivered from Belmont, NC.
- Job site trailersOnline within days with our proprietary trailer setup, backup internet and remote monitoring.Trailer questions
- Field devicesLaptops set up and secured, plus phone and tablet management as an add-on, so a lost device can be locked and wiped remotely.Field device questions
- Construction softwareProcore, Sage, Bluebeam, AutoCAD and more, with vendor issues handled for you.Software we support
- Security and complianceEndpoint protection, multi-factor authentication, staff training and 24/7 monitoring, plus a plan for Carolina breach rules.Carolina data rules
- Backup and recoveryServer, Microsoft 365 and closed-job records backed up somewhere ransomware can’t reach, and test-restored.Backup questions
- Planning and budgetingBusiness reviews, refresh plans and predictable monthly costs your CFO can plan around.Cost questions
Questions we hear from Charlotte, NC contractors
11 straight answers about local support, state rules and job site conditions. For questions about cost, software and switching providers, see our main construction IT questions.
Local support for Charlotte-area contractors
Who provides IT support for construction companies in Charlotte?
Fairoaks IT provides managed IT and cybersecurity for construction companies across the Charlotte metro from our office in Belmont, NC, just west of Charlotte in Gaston County. We’ve been independent and owner-led since 1991, we won the Soteria Award for Most Trusted MSP in North America, and founder and president Tom Crossley leads our construction work. We support general contractors, construction managers, specialty contractors and restoration firms.
Do you provide onsite IT support in Gastonia, Concord, Huntersville, Monroe, Rock Hill and Fort Mill?
Yes. Our Belmont office serves construction companies across Mecklenburg, Gaston, Cabarrus and Union counties and York County, South Carolina. Most job site issues are solved remotely through our proprietary trailer setup and remote monitoring, and when something needs hands on it, we send a technician.
We’ve never worked with an IT company before. What should we expect?
A conversation first, not a contract. A lot of growing contractors have relied on a part-time IT person or the office’s most tech-savvy employee, and that works until it doesn’t. We start with a discovery call, then an assessment that shows where your technology stands in plain English, then a plan with every cost explained up front. Your agreement spells out exactly what’s included, and we’ll walk you through every page before you sign.
Our company is growing fast. When should we move from a part-time IT person to managed IT?
Usually sooner than people think. Common signs: 10 or more people on computers every day, job sites being added faster than your IT can keep up, the same problems coming back, insurance questions about security you can’t answer, or everything depending on one person who’s hard to reach. If you already have an IT person you like, co-managed IT gives them a team to lean on instead of replacing them.
Can you support job sites on both sides of the North Carolina and South Carolina line?
Yes. Many Charlotte-area contractors have jobs in Rock Hill, Fort Mill and the rest of York County, and the IT should work the same way on both sides of the line. Every site gets the same trailer setup, the same security and the same support team. The data rules do differ, since each state’s breach law covers its own residents, so we help you plan for both.
Where is Fairoaks IT’s Charlotte-area office?
Our Charlotte-area office is at 32 North Main Street, Suite 206, Belmont, NC 28012, just west of Charlotte in Gaston County. It serves construction companies across the Charlotte metro, including Gastonia, Concord, Huntersville, Monroe, Rock Hill and Fort Mill. Give us a call or schedule a discovery call below.
North Carolina rules and job site conditions
What does North Carolina law require if a construction company has a data breach?
North Carolina’s Identity Theft Protection Act requires any business that owns or licenses personal information about North Carolina residents to notify affected people without unreasonable delay after a breach. When you notify residents, you must also notify the Consumer Protection Division of the Attorney General’s Office, and the national consumer reporting agencies if more than 1,000 people are notified at once. For a contractor, that personal information includes employee Social Security numbers, driver’s license numbers and bank details. Your attorney has the final word.
What if we have employees or customers in South Carolina?
Plan for South Carolina’s rules too. South Carolina has its own data breach notification law covering its residents, so a contractor with employees in Rock Hill or Fort Mill can have obligations in both states after the same incident. The practical protection is the same either way: limit who can access employee records, encrypt laptops, use multi-factor authentication and have a response plan before you need one.
Do construction companies in North Carolina need cyber insurance?
No state law requires it, but some project owners, general contractors and lenders ask for proof of coverage, and carriers require specific controls before they’ll write or renew a policy: multi-factor authentication, endpoint protection, tested backups and staff training. Make sure the answers on your application are true, and let your insurance agent confirm what your contracts require.
How do we protect job site trailer equipment from Carolina heat and summer storms?
Plan for heat, surges and outages. Trailer interiors get hot, so keep network gear out of direct sun, in a ventilated spot and off the floor. Put it on surge protection and a battery backup, since thunderstorms and temporary power are hard on electronics. A backup internet connection keeps the site working when a storm takes out the primary line, and remote monitoring tells us when a trailer goes dark.
What should we plan for IT when opening a new office or yard in the Charlotte area?
Start early, because internet installation usually takes the longest. Order service as soon as you have a lease, plan network cabling, Wi-Fi, phones, cameras and access control before the walls close, and make sure the new location connects securely to your main office and cloud systems. We help clients plan buildouts so the new space works the day people move in.
What our clients say
“For years, we “handled†IT ourselves. Finally we realized it just wasn’t worth it. We needed to be more secure and we needed to stop worrying about IT all the time. With Fairoaks IT, we feel someone has our backs and can look out for the constant threats to our systems, handle our technology updates, as well as deliver fantastic support for everyday tech issues.”
“Fairoaks IT will solve any of your problems quickly, regardless of what industry you’re in, while keeping you and your staff protected from cyberattacks.”
Andy LeonardOwner, WW Contracting Corp“If you’re on the fence about switching IT companies, or just want someone to take it all over for you, switch over to them as quickly as possible, you will be so pleased.”
William ShannonOwner, Shannon CorporationNo surprises, in writing. Help that starts in under 12 minutes on average, and an agreement that spells out exactly what’s included before you sign.
Founder and President
The person behind our construction work
Tom Crossley founded Fairoaks IT in 1991 and still leads it as president, and he leads our construction work across the Charlotte area today. Fairoaks IT is independently owned by Tom and his son, Adam Crossley, so the people who own the company are the people responsible for your IT.
Contact us today to schedule your discovery call
What happens next:
- We’ll reach out to set up a time that works for you.
- A short conversation about your company, your job sites and what isn’t working.
- If it makes sense for both of us, we’ll plan an assessment.
Prefer the phone? Call 774-222-5500.
