Served from our Franklin, MA office
Switching IT companies in Eastern Massachusetts and Rhode Island
We’ll handle the handoff. Your part is one introduction: you connect us with your current IT company, and our Franklin team takes it from there. We walk them through our onboarding and knowledge transfer process, document every system, password and license, and keep your team working the whole time.
Prefer the phone? Call 774-222-5500.
Franklin, MA 02038
- Soteria Award: Most Trusted MSP in North America
- Owner-led since 1991
- In-house help desk, not outsourced
- Technicians with at least 5–10 years of experience
You make one introduction. We handle the rest.
Here’s the truth: what keeps most businesses stuck with IT support they don’t like isn’t the price. It’s the switch itself. Who calls the old IT company? Who gets the passwords? What breaks on Monday? That’s our job, not yours.
Your part
Three steps, and only one involves your current IT company.
- Book a 15-minute discovery call.A straight conversation with Adam or Tom about what isn’t working.
- Pick your start date.If we’re a fit, you’ll see the onboarding plan and the full cost in writing first.
- Introduce us to your current IT company.One email is enough. That’s the last thing you have to do.
Our part
Everything after the introduction.
- Contact your current provider and walk them through our onboarding and knowledge transfer process.
- Document every system, password, license and vendor before anything changes.
- Schedule the handoff around your calendar. Nobody flips a switch on a Friday afternoon.
- Fix the biggest risks first, like backups and multi-factor authentication.
- Give you one named point of contact and weekly check-ins until onboarding is done.
- Make sure everyone on your team knows how to get help on day one.
What if they drag their feet? It happens. Our onboarding plan covers it, and we’ll walk you through exactly how before you sign.
Is it time to switch? Eight warning signs
Plenty of businesses already pay for IT support and still aren’t getting it. Tap each one that sounds familiar.
If three or more sound familiar, it’s time for a serious conversation, either with your current provider or with us.
How a clean switch works
Five steps, planned before you sign. If a provider can’t walk you through their onboarding plan before you sign, keep looking. We’ll show you ours.
-
Introduce us
One email connecting us with your current IT company. From there, we run the conversation.
-
Document everything
Before anything changes, every system, password, license and vendor is documented.
-
Coordinate the handoff
We walk your current provider through our knowledge transfer process, on a schedule built around your busiest days.
-
Fix the biggest risks first
Backups and multi-factor authentication come first. Bigger projects wait until things are stable.
-
Settle in with one contact
A named point of contact and weekly check-ins until onboarding is done. Most transitions take a few weeks.
Or call 774-222-5500.
From businesses that switched
“When first talking with Tom about Fairoaks IT, we suffered an abandonment from our provider. Tom stopped by and got our access restored so we could operate our business, we had no contract, and no commitment to sign one at the time.”
“We’ve been through other IT Managed Service Providers, and Fairoaks IT has been the best of them all. We have no down time so we can stay focused on our business. Plus the response time is quicker than our previous IT company.”
Kathy WoodallOffice Manager, RT Engineering“If you’re on the fence about switching IT companies, this isn’t a hard decision, just do it, you don’t know what you’re missing.”
Steven GreenwaldAttorney, Greenwald & Greenwald“If you’re on the fence about switching IT companies, or just want someone to take it all over for you, switch over to them as quickly as possible, you will be so pleased.”
William ShannonOwner, Shannon Corporation“Our previous provider of nearly 25 years was unable to respond in a reasonable time frame to problems with our day to day operations and applications which led to our shopping for a new support company.”
Rob EnglishOwner, Chemical SolutionsWhat you can count on
Help in minutes, not hours
Our average time to start on a support issue is under 12 minutes, with live support during business hours and after-hours support available.
No surprises
Before you sign, you’ll know exactly what’s included, what isn’t and how every cost works. It’s all in writing, and we’ll walk you through every page.
Accountable at the top
Fairoaks IT is owned and run by Tom and Adam Crossley. If something isn’t right, the people who own the company are the people who answer for it.
What switching costs
About $200
per user per month, all in, for complete managed IT
That figure includes Microsoft 365 licensing on the same bill. Onboarding is quoted up front with everything else, so you know the full cost of switching before you sign. Your exact number depends on how many people, computers and locations you have.
Switching to us isn’t right for everyone
We’d rather tell you now. We’re probably not the right fit if you:
- want the cheapest hourly rate instead of fewer problems,
- only want someone to call after things break, or
- won’t adopt basic security like multi-factor authentication.
If that’s not you, let’s talk.
Where we work
Around Franklin
Franklin, Medway, Milford, Wrentham, Foxborough, Mansfield and Norwood
Greater Boston
Boston, Newton, Needham, Dedham, Quincy and Waltham
MetroWest
Framingham, Natick, Marlborough, Hopkinton and Westborough
Worcester County
Worcester, Shrewsbury, Grafton, Auburn and Northbridge
South Shore and Southeastern Massachusetts
Braintree, Brockton, Taunton, Attleboro and Fall River
Rhode Island
Providence, Pawtucket, Cranston, Warwick, Lincoln and Woonsocket
Any business within about 40 miles of our Franklin, MA office is in our service area.
Franklin, MA office
Fairoaks IT1000 Franklin Village Dr, Suite 303
Franklin, MA 02038
Switching IT companies in the Charlotte, NC area · All switching information
Before you hire (or fire) your IT company
Not ready for a call? Each free guide walks through the warning signs, the questions to ask any IT company and what a clean switch looks like, step by step, for your industry.
Your call is with an owner
Fairoaks IT is independently owned by Tom Crossley and his son, Adam. Your discovery call is with one of them, and the people who own the company are the people responsible for your IT.
Tom Crossley
Tom founded Fairoaks IT in 1991. Before IT, he worked for GE as a consultant and manager throughout the US, the Caribbean and Asia, then co-founded a property management company in Massachusetts. He’s the author of YOU Are The #1 Target, The Business Owner’s Essential Guide To I.T. And All Things Digital and If You’re Not Flying, You’re Falling, one of which made Amazon’s Best Seller List.
Adam Crossley
Adam is CEO of Fairoaks IT. Before IT, he worked at Sikorsky on the Navy Seahawk program and as an internal consultant and manager for United Technologies throughout the US, Europe and Asia. Adam’s books include The Compliance Formula: Successful Strategies of CMMC Compliant Companies, Cyberattack: How to Defend Your Business and Protect Your Bottom Line, and Cybersecurity: The Silent Battlefield, and he has been featured in MSP Success Magazine.
Questions about switching IT companies
Straight answers
How do I switch IT companies without disrupting my business?
Switch on a plan: document everything first, coordinate the handoff with your current provider and schedule changes around your busiest days. With Fairoaks IT, your part is one introduction to your current IT company. We run the knowledge transfer from there, fix the biggest risks first and give you one named point of contact with weekly check-ins until onboarding is done.
What do I have to do to switch to Fairoaks IT?
Introduce us to your current IT company, and we take it from there. One email is enough. We walk your current provider through our onboarding and knowledge transfer process, document every system, password, license and vendor, and keep you updated at weekly check-ins until onboarding is done.
Will my current IT company know I’m talking to you?
Only if you want them to. Our assessment can be done 100% remotely, with or without your current IT company knowing. If you decide to switch, we coordinate the handoff professionally, and you choose when they hear about it.
What if my current IT company won’t cooperate?
Plan for it before you switch, because it does happen. Our onboarding plan covers how we take over when a provider is slow to hand things over, and we’ll walk you through it before you sign. Until then, make sure your domain, Microsoft 365 and admin accounts are registered to your business, not to your IT company.
What if I’m still under contract with my current IT company?
Check your current agreement’s cancellation and notice terms first, then plan the switch date around them. Bring the agreement to your discovery call and we’ll plan a start date that fits it. Whoever you hire next, ask what happens if they don’t deliver, and get the answer in writing.
How long does it take to switch IT companies?
Most transitions to Fairoaks IT take a few weeks. That covers discovery, tools, documentation and a planned handoff from your current provider, scheduled around your calendar so your team isn’t mid-migration during a busy week.
How much does it cost to switch to Fairoaks IT?
Complete managed IT from Fairoaks IT is generally around $200 per user per month, all in, including Microsoft 365 licensing on the same bill. Onboarding is quoted up front with everything else, so you know the full cost of switching before you sign. Your exact number depends on how many people, computers and locations you have.
Get the free IT Buyer’s Guide (PDF)Schedule a discovery call
Will my team be able to get help on day one?
Yes. Part of onboarding is making sure everyone on your team knows exactly how to reach our help desk from day one. Our average time to start on a support issue is under 12 minutes, with live support 8 a.m.–5 p.m. Eastern, Monday–Friday, and after-hours support available.
We have our own IT person. Do we have to replace them?
No. Co-managed IT gives your IT person a full team behind them, without replacing them. We can take the help desk, security or big projects, whichever parts they need help with, and they stay in charge of what they know best.
Does Fairoaks IT help businesses switch IT companies in Massachusetts and Rhode Island?
Yes. Fairoaks IT helps businesses across Eastern Massachusetts and Rhode Island switch IT companies from our office in Franklin, MA, and our technicians go onsite when something needs hands on it. Your part is one introduction to your current IT company. We handle the handoff from there.
Book your 15-minute discovery call
What happens next:
- We’ll reach out to set up a time that works around your schedule.
- Fifteen minutes with Adam or Tom about what isn’t working with your IT today.
- If it makes sense for both of us, we’ll plan an assessment, with or without your current IT company knowing.
Prefer the phone? Call 774-222-5500.
Live help desk support 8 a.m.–5 p.m. Eastern, Monday–Friday, with after-hours support available.
Request your discovery call
Loading the form… If it doesn’t appear, call 774-222-5500.
