How to keep callers engaged while on hold in a call
If a business’s hotline keeps callers waiting for long periods, many callers may feel frustrated and just hang up. This results in an unpleasant customer experience that turns off current and potential ...
It's Time To Wake Up To The Reality Of Cybersecurity In 2022
All across the world, hackers are targeting and exploiting security weaknesses and holding data hostage. In May, the Colonial Pipeline was hit by a cyber-attack that disrupted fuel supplies along the East Coast for several days. The company – and ...
It's Time To Wake Up To The Reality Of Cyber Security In 2022
All across the world, hackers are targeting and exploiting security weaknesses and holding data hostage. In May, the Colonial Pipeline was hit by a cyber-attack that disrupted fuel supplies along the East Coast for several days. The company – and ...
Security Update - February 2022
Why You Cannot "Set And Forget" Your Data Security There is no one-size-fits-all approach to data security. It's not uncommon for small businesses to take a simplified approach to their IT and data security because they are worried about ongoing ...
Why You Need Mobile Device Management
You know how we all love our devices? These days, most of us have a computer, a tablet and a phone… or maybe we use work devices and home devices as one in the ...
Awesome APPS: Kiff App
I’m all about saving time and money! The Kiff app is intended to stop letting so much food go to waste. Did you know that about 1/3 of the world’s food production is lost or ...
Fairoaks IT Tech Heroes - February 2022
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Tom Recommends: Spot And Stop Messaging Attacks
What are messaging attacks? Smiching (a portmanteau word combining SMS and phishing) are attacks that occur when cyber attackers use SMS, texting, or similar messaging technologies to trick you into taking an action you should not take. Perhaps they fool ...
Shiny New Gadget Of The Month: Kailo – The Future Of Pain Relief
Nearly everyone has felt pain so intense that they had to take a painkiller to calm the discomfort. Sometimes orally administered painkillers can take too long to be effective, or they simply fail ...
