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Posts Tagged ‘on-hold message’

How to keep callers engaged while on hold in a call

If a business’s hotline keeps callers waiting for long periods, many callers may feel frustrated and just hang up. This results in an unpleasant customer experience that turns off current and potential ...

VoIP’s hold message options are easy

Silence during a phone call is often taken as a sign that the call was dropped. There’s no use staying on the line, so people hang up. It’s therefore no wonder that ...

Engaging on-hold messages via VoIP

When transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions, people often overlook the way calls are put on hold. However, doing so means losing opportunities since how customers ...

Tips to enhance your on-hold messages

Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up ...

VoIP’s hold-message options are easy

A lot goes into upgrading your phone system, and in cases where a traditional PBX system is being replaced by an off-site VoIP solution, there are many details to consider. One aspect ...

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