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Posts Tagged ‘customer satisfaction’

Why your company should record calls

If you own and operate a small- or medium-sized business that relies on positive word of mouth, you probably need to make sure the quality of your customer service is top-notch. It ...

Top reasons to record your business calls

Voice over Internet Protocol's (VoIP) call recording feature has been around for a while now. However, small- and medium-sized businesses (SMBs) that don't prioritize customer interaction are underutilizing it. When used properly, ...

Why your firm should record its calls

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through ...

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