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VoIP

How to keep callers engaged while on hold in a call

If a business’s hotline keeps callers waiting for long periods, many callers may feel frustrated and just hang up. This results in an unpleasant customer experience that turns off current and potential ...

Choosing between Microsoft Teams and Google Meet

Microsoft Teams and Google Meet are two of the most popular online communication platforms today, thanks to their robust set of features that make staying connected with clients and colleagues easy and ...

4 VoIP services to help your business

More and more business owners are becoming aware of Voice over Internet Protocol (VoIP) technology and its advantages over conventional landlines. However, some have not adopted VoIP yet since they cannot determine ...

How to know if your VoIP system is in danger

Voice over Internet Protocol (VoIP) systems are known for enabling mobile workforces, reducing costs, and offering advanced call features. However, what many people may not know is that VoIP systems are not ...

Keep your VoIP systems safe with these security measures

Investing in Voice over Internet Protocol (VoIP) technology can help your business save on communication costs, but you can take a big bite out of those savings if you don't consider its ...

5 Tips to prevent VoIP downtime

Voice over Internet Protocol (VoIP) telephony systems are more mobile, have greater functionality, and cost less than traditional landline phones. But like any type of IT, VoIP is vulnerable to disruptions caused ...

What are the ownership costs of VoIP?

Voice over Internet Protocol (VoIP) systems are a cost-effective way to improve business communication, as they are billed at a standard monthly fee. But aside from the monthly bill, your VoIP system ...

Why your company should record calls

If you own and operate a small- or medium-sized business that relies on positive word of mouth, you probably need to make sure the quality of your customer service is top-notch. It ...

Protect your VoIP systems against denial-of-service attacks

Telephony systems are crucial to business communications and operations and therefore need to be highly secure. Although malware and viruses are some of the most common threats to Voice over Internet Protocol ...

What do business phone systems look like today?

Although digital communication tools let businesses connect with customers and other stakeholders in an efficient manner, landlines are still used to communicate with business stakeholders. And for many organizations, determining whether to ...

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