Great Employees

Our people define our organization – that's why they're specifically cross-trained in the various technologies we offer clients: computers, networking, telecommunications. With a commitment to having a knowledgeable employee base, Fairoaks IT provides the resources and training needed to ensure staff members are qualified to provide you with the highest quality solutions. The result of this commitment is meaningful relationships established with our Clients – a long-term partnership for your success. Expect greatness with Fairoaks IT.

Tom Crossley

Tom Crossley

President & CEO

Tom is founder and president of Fairoaks IT. Since 1991, Fairoaks IT has been bringing world-class, enterprise-level IT support to small and medium-sized businesses.

As an Information Technology support expert who is passionate about delivering technology that “just plain works the way it’s supposed to”, Tom understands that technology advances at a dizzying speed. And while technology helps small to midsized companies, it also frightens them as they can’t afford the infrastructure to actively adopt the newest and best, nor to defend themselves from the constant threat of being invaded or outdated. For a fraction of the cost, the small to medium size company can have all the benefits of a large company’s in-house IT power from Fairoaks IT. Their motto, "You Manage Your Business. We’ll Manage The Technology Behind It.” sums it all up.

Tom prides himself in providing personal service. Distinguishing themselves from a large IT chain’s off-the-shelf service, Fairoaks IT staff knows their client’s business, their names and their unique situations. They enlarge and empower small companies. Tom’s ethical stand is “I treat my client’s money as if it was my own”. There is no one size fits all service. All his clients’ IT needs are crafted to align with their business and their budget. “I have to be creative to give them state of the art, essential and affordable service and I’m proud of it” says Tom. Many business owners are proud to add Fairoaks to their ‘My doctor, My financial advisor and My IT guy’ list.

Tom brings his dedication and focus to his personal interests. Away from the office, Tom is an avid, instrument-rated private pilot. He also likes to spend time with his family, getting away to the mountains for some hiking or snowmobiling.

Qualifications:

EXPERIENCE: IT business owner since 1991
SOFTWARE: Project, Word, Excel, Exchange, Outlook, QuickBooks, MRP/ERP systems
HARDWARE: Intel based systems
OPERATING SYSTEMS: Windows - all versions
DATABASE SYSTEMS: MS SQL Server, MS Access
PROGRAMMING LANGUAGES: HTML, Basic, Cobol, Fortran

Certificates:

Microsoft Certified Professional
Microsoft Cloud Certification
Dell Preferred Partner
Microsoft Sales Specialist
Amazon #1 Best Selling Author
General Electric Management Training (2 year)
BS in Operations Research from the University of Massachusetts
BS in Industrial Engineering with a minor in Industrial Psychology from the University of Massachusetts


Tony Moreira

Tony Moreira

Director of Technology Operations

Tony joined the Fairoaks IT team in 2012 as our Director of Technology Operations, and he also teaches technology courses as an adjunct professor. He regularly attends training courses to further his knowledge and holds several industry standard certifications from CompTIA, ITIL, and Microsoft. When Tony isn’t in the office working, he can be found looking for bargains at the local thrift and antique stores, or enjoying the outdoors.

Favorite Movie: Ghostbusters
Favorite Color: Blue
Favorite TV Shows: The Walking Dead
Favorite Music: Oldies & Classic Rock


Jen Butler

Jen Butler

Technical Support Specialist

Jen joined the Fairoaks IT team in 2013 after working for one of our clients in their accounting department. She graduated in 2014 with a Bachelor of Science and Information Technology. When Jen isn’t helping our clients, she can be found doing anything outdoors. She enjoys hiking, kayaking, walking her dog Sammie, and spending quality time with her girlfriend./p>

Favorite Movie: South Park
Favorite Color: Red
Favorite TV Show: Game of Thrones
Favorite Band/Singer: Cage the Elephant

Qualifications:

ERP SYSTEMS: ConnectWise, N-Able Technologies, AVG Managed Workplace
APPLICATIONS, SOFTWARE, & OPERATING SYSTEMS: Microsoft Windows XP/7/8/8.1/10, Microsoft Windows Server 2008/2012/2016, Microsoft Office Suite, Adobe Systems, QuickBooks, Email, Backup, Antivirus & Malware
HARDWARE: Dell, Lenovo, HP, Apple, VMWare, Hyper-V, SonicWALL, Star2Star VoIP Phone Systems, Laptops, workstations, servers, printing/scanning devices, networking equipment.
SPECIAL CLASSES:Project Planning and Implementation, Business Systems Development, Technical Writing

Degree & Certificates:

Bachelor of Science in Information Technology (BSIT)
CompTIA A+
CompTIA Network+
Certified SonicWALL Security Administrator
Star2Star Certified VoIP Installer>/p>


Brett Mahoney

Brett Mahoney

Technical Support Specialist

Brett joined the Fairoaks IT team in 2015 after previously working as a Business Development Representative for a tech startup in Boston. Brett graduated in 2014 from University of Massachusetts Boston with a Bachelor of Science in International Management, with minors in Honors and Economics. When Brett isn’t at work fixing clients’ computers, he can be seen working on his website or playing on his Xbox One. He enjoys going to Patriots games, programming, and listening to political and technology podcasts.

Favorite Movie: James Bond
Favorite Color: Blue
Favorite TV Show: Sherlock/Elementary
Favorite Band/Singer: Breaking Benjamin

Certificates:

A+
Star2Star Advanced Configuration
Microsoft Specialist – Configuring Windows Devices
Microsoft Certified Professional
SonicWALL Network Security Basic Administration
Bachelors of Science in International Management, Minors in Economics and Honors.


Alex Bickford

Alex Bickford

Technical Support Specialist

Alex joined the Fairoaks IT team in 2017 after previously working as a AMI Network Analyst for Mueller Systems in Middleborough. Alex graduated with an Associates in Applied Sciences in 2016 from Massasoit Community College with a focus in Computers. When Alex is not working to solve a technical issue, he is usually seen taking care of his pets and assisting his friends and family with their technical needs. He enjoys reading about the next big piece of technology, playing video games on a quiet night, and going for hikes on a breezy day.

Favorite Movie: Scott Pilgrim Vs. The World
Favorite Color: Green or Purple (I can’t choose)
Favorite TV Show: The Office
Favorite Band/Singer: MuteMath

Qualifications:

EDUCATIONAL: Associate Degree in Applied Sciences with a Focus on Computer Programming & Support
DATABASE: Microsoft SQL
SOFTWARE: Microsoft Word, Excel, Powerpoint, Outlook, Access, Connectwise Manage.
HARDWARE: Intel / AMD based Desktops & Laptops, Apple Products, Routers & Switches
OPERATING SYSTEMS: Windows 10, 8, & 7, Minor Linux experience, Minor OSX experience
PROGRAMMING LANGUAGES: HTML5 / CSS3, Javascript, Java, SQL, Python, C++ / Basic C, GML.