About Fairoaks IT

Welcome to Stress Free IT. We take pride in providing personal service. Distinguishing ourselves from a large IT chain’s off-the-shelf service, our staff knows your business, your names and your unique situations. Our ethical stand is to “treat our Client’s money as if it was our own”. You Manage Your Business, We’ll manage the Technology Behind It.

Who We Are

Fairoaks IT has locations in Franklin, MA and Charlotte, NC. With over 30 years of experience in the Information Technology industry, we bring to your business cost-efficient, effective and high quality professional service.

Our goal is simple – to bring enterprise-level IT practices and solutions to businesses like yours at a value that helps your bottom line. Over the years, we have developed an infrastructure that enables us to keep our prices affordable and our Clients up and running. There is no one size fits all service. As a Fairoaks Client, your IT needs are crafted to align with your business and your budget. We have to be creative to provide state of the art, essential and affordable service and we’re proud of it.

Our passion helps create a positive work relationship that reflects one of the biggest secrets to our success – we care about your business almost as much as you do, and are dedicated to your success as much as our own. Making sure your technology is relevant, available, and secure is what we do.

What Makes Us Different?

  1. We Listen. No one knows your business better than you, and by taking the time to truly understand your needs, we give recommendations that help you reach your goals. We help guide you in deciding what technology to choose to allow you to achieve your professional and personal goals. We’re more than just IT guys – we’re small business owners too, and we understand what you’re going through.
  2. Average Network Uptime for Our Total Care Clients is 99.98%. Many computer service providers only react to emergencies, but many computer emergencies can be predicted and, in fact, prevented! As a Fairoaks IT Client, you will be assured that our specialists are performing routine, proactive maintenance on your devices, so that potential problems are resolved before they become a crisis to your business. We like to work silently in the background, averting any issues before they arise.
  3. 7.4% Reduction in IT Spending. Our average Total Care client reduced their total IT support costs by 7.4%. For many businesses and non-profit organizations, it’s hard to budget variable expenses, that’s why we have predictable IT expenses. Our most popular service plans have a fixed price. You know EXACTLY what to expect with no surprises, which makes budgeting for IT expenses painless.
  4. We Don’t Do “Geek Speak”. Our specialists will make sure to never answer your questions using “geek speak.” We’ll listen to your questions, and make recommendations in plain English that you can actually understand!
  5. 98% Client Satisfaction. We believe that this is crucial for surviving in the highly competitive IT industry. We take pride in each finished product and are always looking for ways to improve the way we serve our Clients.

If you’re looking for the best Managed Service Provider in the Massachusetts, Rhode Island, or Charlotte, NC areas, look no further. We offer honest, trustworthy services that are focused on providing you the business tools that you need to compete in today’s tough markets.

Fairoaks IT specializes in providing technology designs based on business requirements at a value that will exceed your expectations. Our technology solutions are designed to help your bottom line and put your company in a position to prosper. Give us a try and find out what we can do to ignite your technology systems.